Job Details

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The Supervisor, Central Intake oversees the daily operations of the Central Intake team, ensuring the delivery of high-quality clinical decision-making and adherence to established processes and procedures. This role is responsible for training new staff, managing workflow efficiency, monitoring compliance with regulations and company policies, and supporting continuous process improvement efforts. Each Central Intake Supervisor will have primary responsibilities in either handling Placements (Referrals) and/or Scheduling, with additional duties outlined in the respective addendums.

Essential Functions:

1. Ensure timely and appropriate clinical determinations through daily screening and assessments.
2. Conduct quality audits and ensure proper closure of encounters in documentation systems (WellSky, Teams, Concord).
3. Oversee referral communication cycles, ensuring effective and timely patient placements and documentation.
4. Maintain communication with hospitals and external referral sources to relay updates and changes.
5. Manage team communication via Tiger Connect, ensuring timely responses.
6. Primary contact while on duty for central intake staff.
7. Collaborate with leadership to identify and implement process and productivity improvements.
8. Coordinating shift assignments, schedule adjustments, and time-off requests as issues arise.
9. Monitoring real-time scheduling needs and making adjustments as necessary.
10. Collaborating with the Director and leadership to improve efficiency in scheduling workflows.
11. Ensuring compliance with labor laws and organizational scheduling policies.
12. Training staff on scheduling processes and troubleshooting any related issues.
13. Assisting in the development of scheduling reports and metrics for leadership review.
14. Serving as the primary clinician for placement cases on assigned shifts.
15. Supporting the Director in all Placement Contract activities.
16. Assigning placement responsibilities to staff and monitoring workflow.
17. Reviewing and correcting placement data entries to ensure accuracy.
18. Maintaining up to date placement contract information and communicating updates to staff.
19. Generating and submitting daily activity reports to Director.
20. Assisting in the preparation of monthly and quarterly reports for leadership.
21. Acting as the primary point of contact for placement sites during business after hours.
22. Monitoring placement timeliness and participating in process improvement initiatives.
23. Training new staff members on placement processes and evaluating their readiness.
24. Performing Central Intake clinician duties when not engaged in placement responsibilities.
25. Perform other duties as assigned.

Education / Experience:

• Current licensure as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Paramedic,required.
• At least three (3) years of experience in hospital admissions and insurance verification, including working knowledge of managed care, commercial insurance, Medicare, and Medicaid.
• Prior supervisory or lead experience preferred.

Skills / Abilities:

• Versatile, flexible, and able to perform in stressful situations.
• Good time management and organizational skills.
• Excellent oral and written communication skills.
• Independent critical thinker.
• Basic PC skills including PC based applications (MS Word, Excel, Teams, and ability to learn EMR system).
• Excellent assertive communication, skills, knowledge and in-depth understanding of chemical dependency/psychiatric treatment.
• Able to organize and prioritize high volume workloads.
• Interacts well with the public in a stress-oriented position.
• Able to function with minimal supervision.
• Complete understanding and respect for patient confidentiality with HIPAA compliance.
• Communicates in a professional, respectful manner.

Work Environment:

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.